Shipments and returns
Time of delivery varies from 7 to 15 days from the acceptance of the order, given the fact that the products are handmade, crafted with the utmost care and attention to detail.
Each product represents a unique piece, being one different from the other: we might have it ready to be shipped (ready to go) or to be put into production as soon as your order is accepted (made to order).
Orders placed during the weekend will be processed from the following Monday morning.
Our logistics partner for domestic and international shipments is DHL.
Once we have delivered the parcel to the courier, the average delivery time for Italy is 1-2 days, while for foreign countries it is 3-5 days. We are not responsible for any delays due to customs operations and controls, or for reasons of force majeure.
As soon as the parcel is delivered to the courier, we will send you the shipping confirmation together with the tracking number for you to be able to track the shipment. We will always be available to update you on the status of your order, so please do not hesitate to contact us.
Upon delivery of the order, we invite you to check the parcel carefully before signing a proof of delivery. If for any reason the parcel does not comply with the order, please accept the delivery “SUBJECT TO INSPECTION”.
Variability of the product
Each of our products is handmade, crafted with love and infinite care. In fact, they are unique pieces, one different from the other, and they might slightly vary from the models photographed on our site.
Returns and refunds
Returns are accepted within 14 days of effective receipt of the product by the customer, subject to timely notice to be sent by email to firstname.lastname@example.org.
Please consider that bespoke or customized items are excluded from this policy on returns.
The return shipment will be charged to the recipient. It is advisable to rely on a courier that provides the traceability of the shipment.
After the return, it will be possible for the Customer to replace the order with the same item or with one of equivalent price, or to be reimbursed in the manners provided.
Evaluation of suitability
We do not accept returns of:
• Items that are returned in conditions that make them impossible to be resold.
• Items returned without original labels and packaging.
For returns please consider the following address
Pois a righe to the kind attention of Ottavia Borella via G. Broggi 14, 20129 Milan, Italy